Reach people where they are with government-powered text messages is a text message service that helps federal, state, local, tribal and territorial governments more effectively communicate with the people they serve.

if you are an existing pilot partner

Currently we are only working with select pilot partners. If you are interested in using in the future, please contact to learn more.

Control your content

You do not need any technical knowledge to create message templates.

Example screenshot of adding a new text message template

See how your messages perform

Track how many messages you’ve sent and find out which ones are not being delivered.

A screenshot of showing counts of emails and text messages sent

No technical integration needed

Upload a spreadsheet of phone numbers and sends batches of messages for you.

A screenshot of a spreadsheet with phone numbers, names, and a reference number

About the product

Keeping program participants updated on status changes, due dates, and appointments can be a huge challenge, and many recipients fall through the cracks, ultimately losing their benefits. In the benefits space, data shows that sending text messages helps decrease re-enrollment churn and save money for administering agencies. is an easy text messaging platform that helps government agencies provide program participants with one-way reminders and updates. With minimal set-up and secure, personalized messaging, helps agencies include text messaging as part of their outreach program. Administering agencies can quickly assess the impact of text messaging for their programs, after which they can build a case to expand their texting program if they choose to. is a new shared service currently being piloted by the Public Benefits Studio, within Technology Transformation Services at the General Services Administration.

Who's Eligible?

Eligible partners include federal agencies as well as state, local, territorial, tribal agencies administering federally funded programs. As part of the onboarding process, non-federal programs must specify the federal program that the messages they want to send are related to. TTS will also seek concurrence from the federal funder.

We prioritize partnerships focused on use cases related to increasing transparency and reducing the burden of navigating government programs for low income individuals and families.